TERMS AND CONDITIONS

By placing an order on this website, you are agreeing to the following terms and conditions:

These Terms and Conditions govern the use of petalpost.com.au and the purchase of any goods from it. Petalpost.com.au is owned and operated by Petal Post Pty Ltd (ABN 69 625 157 271).

Throughout the site, the terms “we”, “us” and “our” refers to Petal Post Pty Ltd (Petal Post). Petal Post offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please note that by using this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Petal Post reserves the right to amend or update this information at any time without providing notice. 

By visiting our site and/ or purchasing products from Petal Post, you engage in our “Service” and agree to be bound by the following terms and conditions ( or “Terms of Service”, or “Terms”).

DELIVERY

We often use professional flower couriers (third party) to deliver your flowers. We do not deliver to PO Boxes.

We do not require someone to receive the flowers upon delivery. We can leave them at a location according to the delivery instructions (eg: leave on porch). If we do leave your flowers unattended we do not take any responsibility for them once they leave our hands.

Upon receiving your order confirmation email we ask that customers check the order details & the delivery address. We do not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver flowers with incomplete delivery addresses. We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, mechanical breakdowns or road traffic accidents.

If you change your address, you must inform us of your new address details to ensure that deliveries are delivered correctly. Please email us at hello@petalpost.com.au by 9pm the day before your next order is due to arrive. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice.

If you have a subscription and your delivery date falls on a public holiday or during the Christmas holiday break, we will deliver on the next working day.

As a part of the checkout process you will be able to select the delivery date for your first order delivery, whether that delivery is part of a subscription or a gift. You will also be able to select the frequency of recurrence (in the case of a subscription).

In the event of a non-delivery (flowers not arriving on the intended delivery date), let us know at hello@petalpost.com.au within 48 hours. Failure to do so will result in the lapse of any rights to a refund. 

Delivering to Businesses – When delivering to a commercial address please note that some addresses will only allow delivery to the reception or post room.  We do not accept any responsibility for the failure of the post room or reception at these commercial addresses to deliver the flowers to the recipient. If you do not want the flowers to be delivered to the post room or reception please provide specific instructions on how to deliver directly to the recipient and/or their phone number.  This can be done in the delivery instructions field upon ordering.

Delivery to Apartment complexes – When delivering to an apartment complex please note that some addresses are security controlled and do not have a reception or delivery area available. We do not accept any responsibility for no access at an apartment complex being provided. Please provide specific instructions on how to deliver directly to the recipient and/or their phone number.  This can be done in the delivery instructions field upon ordering.

If the courier cannot gain access to a complex, and we cannot make contact with the recipient in order to gain access, the delivery may not be completed and will be forfeit for a refund. If a return trip is made that day to deliver the flowers, the purchaser will be notified and an additional delivery charge will be required. If a return trip is to made on another day, the purchaser will have to place another order.

Delivering to Hospitals – When delivering to a Hospital please include ward number & room number to assist with delivery.

Delivering to Residential addresses – If the recipient is not home at a residential address we will instruct the driver to leave the flower box in a safe place out of the weather and passers-by, unless specific instructions are given.  If you would like the recipient contacted upon delivery please provide specific instructions and their phone number.  This can be done in the delivery instructions field upon ordering.  If the intended recipient would like to redirect the flower box to another address an additional courier charge will apply.

NEXT DAY DELIVERY

Place your order before midnight AEST for delivery to occur the following weekday.

We deliver Monday to Friday between 9am & 6pm, except public holidays, and are generally closed for at least 2 weeks over the Christmas period.

If Valentine’s Day occurs on a weekend, and for Mother’s Day, we will deliver on the day.  Additional courier surcharges may apply for these weekends.

We cannot guarantee time of delivery due to courier schedule. You are able to request a time upon ordering and we will use all reasonable endeavours to comply.

1 – 2 DAY DELIVERY

For regional and NSW cities other than Sydney, place your order before midnight for delivery to occur within 1 – 2 days. We cannot guarantee a delivery day, however, the flowers will remain fresh and hydrated during their journey to you.

We deliver Tuesday to Friday between 8am & 6pm, except public holidays, and are generally closed for 2 weeks over the Christmas period.

If Valentine’s Day or Mother’s Day occurs on a weekend for a 1–2 day delivery, we are not able to deliver on that weekend. We may be able to deliver with Next Day service but this will incur additional courier surcharges for these weekends. This should be confirmed at the time of order placement.

We cannot guarantee time of delivery due to courier schedule. You are able to request a time upon ordering and we will use all reasonable endeavours to comply.

ORDERS

You should receive an order confirmation from us via email once your payment has been processed. If you don’t, there may have been a problem with processing your order. If this does happen, please contact us at hello@petalpost.com.au.

All orders and subscription requests received are subject to acceptance by Petal Post. Petal Post reserves the right, at our absolute discretion, to reject any order. In the event of an order rejection, we will refund or cancel any payments received, via the payment method used to place the order. 

Separate orders are required for different delivery addresses. If you select more than one product in the same order, they will be delivered to the same address on the same delivery date.

PRICES & BILLING

Prices are listed in Australian Dollars and include GST. Prices are subject to change without notice and the new price will be displayed on www.petalpost.com.au.

For Subscriptions, if we do increase our prices, we will provide the option to cancel the subscription, free of charge prior to the next scheduled subscription delivery.

We accept American Express, Visa and MasterCard credit and debit cards. These payments are processed securely using Stripe or PayPal.

Pre-paid subscriptions will be billed in total upon placement of the order.

Recurring subscription deliveries will be billed dependant on the delivery frequency chosen.  This charge will occur on the Thursday of the week prior to the scheduled delivery.

When you create an account with Petal Post, your card details are stored securely by Stripe or PayPal to enable you to check out on future visits without re-entering your card details. Petal Post does not store or have access to your credit or debit card details. 

SUBSCRIPTIONS

We offer all our Subscribers Free Delivery within the Sydney Metro region.

Subscriptions may be either be a prepaid purchase or by recurring payments.  You can decide which is the most suitable whilst placing your order on the ordering pop-up.

The first recurring payment is charged when you place your first order.  Each recurring order is charged on Thursday the week prior to your next scheduled delivery.

If you wish to change your recurring subscription, please do so via the “My Account” area of the Petal Post website. You can pause or cancel a subscription at any time by providing notice to us by 9pm the day prior any intended delivery (the “cut-off time”) within your subscription plan. If this is done, then the pause or cancellation will take effect without charge. By doing this, if your card has already been billed we will issue a full refund.

Where notice is provided after this cut-off time, please note you will still receive and be charged for your next delivery. Your pause or cancellation instruction will take effect with the next delivery.

CANCELLATIONS, REFUNDS & RETURNS

If you wish to cancel or change your order or subscription please get in touch at hello@petalpost.com.au.

We will endeavour to make last-minute changes for you, but we may only make changes that are requested by 9pm the day before the scheduled delivery.

Please understand that due to the perishable nature of fresh flowers, we are unable to accept returns. We may offer customers refunds or replacement flowers if the flowers delivered are deemed to not be of an acceptable quality. This offer is made at absolute discretion of Petal Post.

We are unable to offer a refund if incorrect delivery information is given to us. It is the purchaser’s responsibility to ensure we are provided with detailed and accurate delivery instructions. If the wrong delivery information is given we may be able to re-deliver, but this may incur additional costs. 

FLOWER AVAILABILITY

All floral products are subject to availability. In the event of any supply difficulties from growers or the flowers we have received to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

GIFT CARDS

Gift Cards can only be redeemed once a Petal Post account has been established. This allows us to process your gift card and provide credit to your account in the event only part of a gift card is used.

Gift Cards ordered through our website will be delivered by electronic means to the email address you specify. Gift Cards can only be redeemed on our website and cannot be exchanged/refunded for cash.

Site offers, discount codes or other promotions (including credit offered) cannot be used for the purchase of Gift Cards.

All Gift Cards are dated and will expire 12 months from the date of issue.

Where products purchased online with a Gift Card are returned, any monies owing will be refunded by way of the relevant amount of credit added to the Gift Card purchaser’s Petal Post account. 

PRIVACY POLICY

Your privacy is important to Petal Post and we are committed to ensuring your personal information is protected and kept private. Petal Post may change this policy from time to time by updating this page, so please review it every now and then. Changes will take effect immediately upon their posting on the website.

GATHERING & STORING DATA

When you purchase something from our online store, we collect the personal information you give us such as your name, address and email address. This is to process your order, to make future ordering easier, and to deliver your flowers to/for you.

When you provide us with personal information to complete a transaction; verify your credit card; complete the placing of an order; arrange for a delivery; or return a purchase, you have consented to our collecting that information and using it for that specific purpose only.

We may need to provide your information to our trusted third party partners. These may include our suppliers & our courier partners; our marketing & technology partners; or our professional services partners in order to comply with legal obligations.

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions. 

A cookie is a tiny little file that’s stored on your computer. It contains the address of the Web site and codes that your browser sends back to the Web site each time you visit a page there. Cookies don’t usually contain personal information or anything dangerous; they’re usually innocuous and useful.  Cookies help us provide you with a better website.

Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WordPress’ data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.

All copyright, trademarks and other intellectual property are owned by Petal Post. For further information please contact us at hello@petalpost.com.au.

REGISTERED ADDRESS

Petal Post Pty Ltd, PO Box 23, LEICHHARDT 2040.

Please feel free to contact us to help clarify any of these points. Contact details can be found on our contact page.