TERMS & CONDITIONS

By placing an order on this website, you are agreeing to the following terms and conditions:

These Terms and Conditions govern the use of petalpost.com.au and the purchase of any goods from it. Petalpost.com.au is owned and operated by Petal Post Pty Ltd (ABN 69 625 157 271).

Throughout the site, the terms “we”, “us” and “our” refers to Petal Post Pty Ltd (Petal Post). Petal Post offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please note that by using this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Petal Post reserves the right to amend or update this information at any time without providing notice.

By visiting our site and/ or purchasing products from Petal Post, you engage in our “Service” and agree to be bound by the following terms and conditions ( or “Terms of Service”, or “Terms”).

GENERAL DELIVERY

Petal Post often uses professional flower couriers (third party) to deliver your flowers. We do not deliver to PO Boxes.

Someone is not required to receive the flowers upon delivery. We can leave them at a location according to the delivery instructions (eg: leave on the porch). If we do leave your flowers unattended we do not take any responsibility for them once they leave our hands.

If you have a subscription and your delivery date falls on a public holiday or during the Christmas holiday break, we will deliver on the next working day.

As a part of the checkout process, you will be able to select the delivery date for your first order delivery, whether that delivery is part of a subscription or a gift. You will also be able to select the frequency of recurrence (in the case of a subscription).

In the event of a non-delivery (flowers not arriving on the intended delivery date), let us know at hello@petalpost.com.au within 48 hours. Failure to do so will result in the lapse of any rights to a refund.

CONFIRMATION OF DELIVERY ADDRESS

Upon receiving your order confirmation email we ask that customers check the order details & the delivery address. Petal Post does not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver flowers with incomplete delivery addresses. Petal Post will not be liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, mechanical breakdowns or road traffic accidents.

If you change your address, you must inform us of your new address details to ensure that deliveries are delivered correctly. Please email us at hello@petalpost.com.au by 9 pm the day before your next order is due to arrive. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice.

DELIVERY TO BUSINESSES

Delivering to Businesses – When delivering to a commercial address please note that some addresses will only allow delivery to the reception or post room.  We do not accept any responsibility for the failure of the post room or reception at these commercial addresses to deliver the flowers to the recipient. If you do not want the flowers to be delivered to the post room or reception please provide specific instructions on how to deliver directly to the recipient and/or their phone number.  This can be done in the delivery instructions field upon ordering.

Delivering to Hospitals – When delivering to a Hospital please include ward number & room number to assist with delivery.

DELIVERY TO RESIDENCES

Delivering to Residential addresses – If the recipient is not home at a residential address, the driver will leave the flower box in a safe place out of the weather and passers-by unless specific instructions are given.  If the recipient is to be contacted upon delivery please provide specific instructions and their phone number. If the intended recipient would like to redirect the flower box to another address an additional courier charge will apply.

Delivery to Apartment complexes – When delivering to an apartment complex please note that some addresses are security controlled and do not have a reception or delivery space available. We do not accept any responsibility for no access at an apartment complex being provided. Please provide specific instructions on how to deliver directly to the recipient and/or their phone number.

If the courier cannot gain access the delivery may not be completed and will be forfeit for a refund. As a consequence, if a return trip is made that day to deliver the flowers, the purchaser will be notified and an additional delivery charge will be required. A return trip made on another day will require the purchaser to place another order.

NEXT DAY DELIVERY

Place your order before midnight AEST for delivery to occur the following weekday.

We deliver Monday to Friday between 9 am & 6 pm, except public holidays, and are generally closed for at least 2 weeks over the Christmas period.

If Valentine’s Day occurs on a weekend, and for Mother’s Day, we will deliver on the day.  Additional courier surcharges may apply for these weekends.

We cannot guarantee the time of delivery due to courier schedule. You are able to request a time upon ordering and we will use all reasonable endeavours to comply.

1 – 2 DAY DELIVERY

For regional and NSW cities other than Sydney, place your order before midnight for delivery to occur within 1 – 2 days. We cannot guarantee a delivery day, however, the flowers will remain fresh and hydrated during their journey to you.

We deliver Tuesday to Friday between 8 am & 6 pm, except public holidays, and are generally closed for 2 weeks over the Christmas period.

If Valentine’s Day or Mother’s Day occurs on a weekend for a 1–2 day delivery, we are not able to deliver on that weekend. We may be able to deliver with Next Day service but this will incur additional courier surcharges for these weekends. This should be confirmed at the time of order placement.

We cannot guarantee the time of delivery due to courier schedule. You are able to request a time upon ordering and we will use all reasonable endeavours to comply.

ORDERS

You should receive an order confirmation from us via email once your payment has been processed. If you don’t, there may have been a problem with processing your order. If this does happen, please contact us at hello@petalpost.com.au.

All orders and subscription requests received are subject to acceptance by Petal Post. Petal Post reserves the right, at our absolute discretion, to reject any order. In the event of an order rejection, we will refund or cancel any payments received, via the payment method used to place the order.

Separate orders are required for different delivery addresses. If you select more than one product in the same order, they will be delivered to the same address on the same delivery date.

PRICES & BILLING

All Prices are listed in Australian Dollars and include GST. Prices are subject to change without notice and the new price will be displayed on www.petalpost.com.au.

For Subscriptions, if we do increase our prices, we will provide the option to cancel the subscription, free of charge prior to the next scheduled subscription delivery.

We accept Visa and MasterCard credit and debit cards. These payments are processed securely using Stripe or PayPal.

Pre-paid subscriptions will be billed in total upon placement of the order.

Recurring subscription deliveries will be billed dependant on the delivery frequency chosen.  This charge will occur on the Thursday of the week prior to the scheduled delivery.

When you create an account with Petal Post, your card details are stored securely by Stripe or PayPal to enable you to check out on future visits without re-entering your card details. Petal Post does not store or have access to your credit or debit card details.

SUBSCRIPTIONS

We offer all our Subscribers Free Delivery within the Sydney Metro region.

Subscriptions may be either be a prepaid purchase or by recurring payments.  You can decide which is the most suitable whilst placing your order on the ordering pop-up.

The first recurring payment is charged when you place your first order.  Each recurring order is charged on Thursday the week prior to your next scheduled delivery.

If you wish to change your recurring subscription, please do so via the “My Account” area of the Petal Post website. You can pause or cancel a subscription at any time by providing notice to us by 9 pm the day prior to any intended delivery (the “cut-off time”) within your subscription plan. If this is done, then the pause or cancellation will take effect without charge. By doing this, if your card has already been billed we will issue a full refund.

Where notice is provided after this cut-off time, please note you will still receive and be charged for your next delivery. Your pause or cancellation instruction will take effect with the next delivery.

CANCELLATIONS, REFUNDS & RETURNS

If you wish to cancel or change your order or subscription please get in touch at hello@petalpost.com.au.

We will endeavour to make last-minute changes for you, but we may only make changes that are requested by 9 pm the day before the scheduled delivery.

Please understand that due to the perishable nature of fresh flowers, we are unable to accept returns. We may offer customers refunds or replacement flowers if the flowers delivered are deemed to not be of acceptable quality. This offer is made at the absolute discretion of Petal Post.

We are unable to offer a refund if incorrect delivery information is given to us. It is the purchaser’s responsibility to ensure we are provided with detailed and accurate delivery instructions. If the wrong delivery information is given we may be able to re-deliver, but this may incur additional costs.

FLOWER AVAILABILITY

All floral products are subject to availability. In the event of any supply difficulties from growers or the flowers, we have received to make up your order do not meet our high-quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

PRIVACY POLICY

Your privacy is important to Petal Post and we are committed to ensuring your personal information is protected and kept private. Petal Post may change this policy from time to time by updating this page, so please review it every now and then. Changes will take effect immediately upon their posting on the website.

GATHERING & STORING DATA

When you purchase something from our online store, we collect the personal information you give us such as your name, address and email address. This is to process your order, to make future ordering easier, and to deliver your flowers to/for you.

When you provide us with personal information to complete a transaction; verify your credit card; complete the placing of an order; arrange for delivery; or return a purchase, you have consented to our collecting that information and using it for that specific purpose only.

We may need to provide your information to our trusted third party partners. These may include our suppliers & our courier partners; our marketing & technology partners; or our professional services partners in order to comply with legal obligations.

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

USE OF COOKIES

A cookie is a tiny little file that’s stored on your computer. It contains the address of the Web site and codes that your browser sends back to the Web site each time you visit a page there. Cookies don’t usually contain personal information or anything dangerous; they’re usually innocuous and useful.  Cookies help us provide you with a better website.

Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WordPress’ data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.

All copyright, trademarks and other intellectual property are owned by Petal Post. For further information please contact us at hello@petalpost.com.au.

REGISTERED ADDRESS

Petal Post Pty Ltd, PO Box 23, LEICHHARDT 2040.

Please feel free to contact us to help clarify any of these points. Contact details can be found on our contact page.